Our accident repair process, step-by-step

Your Repair

Curious about what happens to your vehicle while it’s with us?
Here’s a step-by-step look at our repair process from start to finish…

Your Repair

Curious about what happens to your vehicle while it’s with us?
Here’s a step-by-step look at our repair process from start to finish…

Step #1

Repair Instruction

Your insurer, fleet manager, or accident management company will let us know that your vehicle needs repairing. You can also contact our sites directly to arrange a repair.

Your insurer, fleet manager, or accident management company will let us know that your vehicle needs repairing. You can also contact our sites directly to arrange a repair.

Step #2

Damage Assessment

We’ll assess the damage to your vehicle. We may contact you to ask for more information or images. Alternatively, we’ll arrange to look at the vehicle in person.

We’ll assess the damage to your vehicle. We may contact you to ask for more information or images. Alternatively, we’ll arrange to look at the vehicle in person.

Step #3

Repair Cost Estimation

If your vehicle can be repaired, we’ll produce a detailed repair estimate. We’ll request authorisation from the fleet, insurer or accident management company to go ahead with the repairs.

If your vehicle can be repaired, we’ll produce a detailed repair estimate. We’ll request authorisation from the fleet, insurer or accident management company to go ahead with the repairs.

Step #4

Vehicle Logistics Dashboards - Bodyshop Management System

Vehicle Collection

Once the repair is approved, we’ll contact you to arrange a collection date. If your vehicle is drivable, we’ll order the parts first and work round the expected delivery date to reduce inconvenience. We’ll also give you an estimated completion date, and keep you informed of any changes.

Step #5

Repair In Progress!

Your vehicle is on site – this is when the magic happens! Our team of qualified technicians will repair your vehicle and get it back to pre-accident condition.

Your vehicle is on site – this is when the magic happens! Our team of qualified technicians will repair your vehicle and get it back to pre-accident condition.

Step #6

Quality Check

We quality-check at every stage of the process, so you can be confident in a safe, high-standard repair. Once the repair is signed off, we’ll clean your vehicle inside and out.

We quality-check at every stage of the process, so you can be confident in a safe, high-standard repair. Once the repair is signed off, we’ll clean your vehicle inside and out.

Step #7

Repair Complete!

Now your vehicle is fully repaired, we’ll contact you to arrange delivery or collection. We’ll make sure you have the opportunity to check the repair so we know you’re happy before we hand the vehicle back.

Now your vehicle is fully repaired, we’ll contact you to arrange delivery or collection.

We’ll make sure you have the opportunity to check the repair so we know you’re happy before we hand the vehicle back.